General terms and conditions of sale



Prices

The prices in this catalogue are indicated in Swiss francs, Euro or Dollar, depending on your choice of currency on the home page. Currency updates are done once a week, so differences can occur. The amounts displayed are net. Items covered by a warranty are subject to the conditions of the offer valid at the time of purchase.


Methods of payment

Accepted payment methods: Paypal payment, bank transfer or Twint.


Size of animals

The size of the animals sold is given as an indication and is approximate. No returns or refunds will be accepted in case of size differences.


Sexing of animals

We try not to make any mistakes when sexing our animals, however, an error may occur. No returns or refunds will be accepted in case of sexing error.


Dangerousness of animals

We sell wild animals that are fast and can be dangerous. They must not be manipulated under any circumstances.


Disclaimer of liability

We decline any responsibility in the event of death, injury or illness due to an animal purchased on our shop.


Delivery and transport

The shipment of available items is made by post or by private carrier, within approximately 5 to 8 days. A contribution from you is requested only once per order. The animals are shipped by private carrier, packages containing the animals are usually sent on Mondays. We take great care to ensure that your animals arrive alive, however, we cannot offer you a guarantee for this. Your package is sent at your own risk and we cannot replace or refund animals that died or were injured during delivery. NOTE: spiders-online.com does not deliver its parcels in post office boxes and does not deliver any goods to a minor customer or under guardianship, unless authorized in writing by the parents or guardian.


Availability

Our delivery commitment is null and void in the event of failure or non-compliance with supply deadlines on the part of our own suppliers, and insofar as this unavailability is not attributable to spiders-online.com. In case of unavailability of a product, we will inform you as soon as possible.


Return or exchange of goods

Items must be returned intact and complete in their original packaging (with labels bearing their references), accompanied by the delivery note, within 7 days of receipt of your package. The shipping costs related to the return are at your expense. In the case of an exchange order, the shipping costs of your new order are free of charge. Animals are neither taken back nor exchanged.


Legal guarantees

You have a seven-day warranty on all equipment sold on our shop. No guarantee is given on live animals sold on our shop. Check the condition of the delivered goods without delay to exclude obvious defects in material and workmanship, as well as damage due to transport. In accordance with the law, you are obliged to inform us of any defect or anomaly affecting the goods delivered so that we can remedy it. The guarantee takes effect on the date of delivery of the item, justified by the accompanying document (invoice) that we ask you to keep carefully. Not covered: damage due to poor maintenance, non-compliance with the instructions for use, or normal wear and tear.


Data processing and liberties

All personal data will be treated as confidential. The information necessary for the management of the order will be processed electronically and may be communicated to associated companies as part of the management of the order.