There are many delivery methods available on our website:
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Post.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order.
We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, we will not be able to replace items that are damaged during shipment.
If your package contains animals, it can't be sent via Post for legal reasons.
You can choose to pick up your parcel directly to our place. We are located around 10 minutes from Neuchâtel. Car required!
Our exact location will be sent you just after the order has been placed.
Your parcel is left to you at your own risk. We will not be able to replace items or animals that have been damaged or died during delivery.
We offer the possibility to deliver you in Switzerland by private carrier. Packets are usually sent every Monday.
Shipping costs include labor and packing costs as well as shipping costs. Handling fees are fixed, so delivery fees vary depending on the total weight of the package. We recommend that you group your items in the same order.
We cannot group two separate orders placed separately and shipping charges will be applied to each of them.
We take great care so that your animals arrive alive, however, we cannot offer you any guarantee for this. Your package is sent at your own risk and we cannot replace animals that died during delivery.
Should this happen, we invite you to contact us as soon as possible via our contact form.